Case Management

With the Advantum case management module the organization will gain clarity, structure and quality throughout the entire lifecycle, from the beginning of a new case until the end. Advantum case management ensures that you do the right things properly and increase the quality of handling internal processes and customer service. Advantum case management ensures that you do the right things at the right time and increase the quality of handling internal processes and customer service.

Case management system (CMS) is a modern type of information and data management system (IMS and DMS) providing tools so that various types of processes and cases are managed, remedied and followed up. Advantum case management can be used within many different industries and supports the management of everything from simple and short-lived cases to long, complex and elaborate processes. Graphic illustrations give a clear overview of where in the process a case is located, and thanks to automatic case registration and action, the possibility of evaluation is created.

With Advantum case management, your organization can both increase the quality of case management while learning to streamline processes to save time and resources in the future. With the help of flexible eligibility management, you will total control of whom has access to the information.

Functionality includes:

• Graphical illustrations describing the status of a case in the process
• Case ownership
• History and planned future handling of the case
• Categorization based on case
• Electronic signatures
• Automated reminders and emails to referred users
• Review and Approval Procedure
• Automated publication
• Related information such as documents, emails, products, claims and deviations