Case Management

With the Advantum case management module the organization will gain clarity, structure and quality throughout the entire lifecycle, from the beginning of a new case until the end. Advantum case management ensures that you do the right things properly and increase the quality of handling internal processes and customer service. Advantum case management ensures that you do the right things at the right time and increase the quality of handling internal processes and customer service.
Want to learn more about Advantum Case Management? Book a demo and see how Advantum can help your organization!

Case management system (CMS) is a modern type of information and data management system (IMS and DMS) providing tools so that various types of processes and cases are managed, remedied and followed up. Advantum case management can be used within many different industries and supports the management of everything from simple and short-lived cases to long, complex and elaborate processes. Graphic illustrations give a clear overview of where in the process a case is located, and thanks to automatic case registration and action, the possibility of evaluation is created.

With Advantum case management, your organization can both increase the quality of case management while learning to streamline processes to save time and resources in the future. With the help of flexible eligibility management, you will total control of whom has access to the information.

Functionality includes:
  • Graphical illustrations describing the status of a case in the process
  • Case ownership
  • Change processes
  • Linking documents based on case
  • Electronic signatures
  • Automated reminders and emails to referred users
  • Evaluation and approval procedure
  • Automated publication
  • Related information such as documents, emails, products, claims and deviations

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Operation

Advantum can either be installed in your own server environment, or you can let us take care of the operation of Advantum in a strictly controlled server environment. Get in touch and we'll help find the best operating solution for you!

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Some of the features

Advantum is also characterised by an overarching dedication to security. All information and documents are stored securely, ensuring that only users with proper permissions can access them. As a case management system, Advantum can control all the company's processes to comply with general and industry-specific requirements.

Microsoft Outlook mail integration

Advantum case management has built-in integration with Outlook that allows users to easily connect emails and attachments to new, existing and completed cases.

Flexible access control

With Advantum's flexible access control you will get full control of whom will have access to what information in a particular case at a specific time.

Communicate and collaborate

Invite users and delegate / communicate tasks to create collaboration and transparency within the organization.
5 STRONG ARGUMENTS

The user-friendly and flexible choice for information management

Plug & Play

We developed Advantum to be a system as near to Plug & Play as possible. If you don't want to make any changes to our ready-made pre-configurations, you can simply start right off, quick and easy!

Anywhere

Being able to work from anywhere you want is entirely natural today. That's why Advantum is developed to function as well on your smartphone and tablet as on your computer.

Truly flexible

With Advantum's extreme flexibility, you can take on the challenges of today staying prepared for future needs and requirements for technical and organisational changes.

Flexible Licenses

Advantum is a flexible system, as is our licensing model! We use flexible licensing and focus on the number of concurrent users in the system. By sharing licenses, Advantum becomes a cost-efficient choice for you.

Personal Advisor

Our customers appreciated our support the most. As our customer, you can always contact your own personal advisor for easy and efficient handling of all your questions and issues.

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Flexible Licenses

Should you configure or customize
the system for document management?

One of the strengths Advantum has is extreme flexibility combined with it being a standard software product. This combination means you can have management that matches your needs and requirements without needing to develop a custom solution.
Configuration
Configuration means achieving the management you're looking for with the help of standard components. No new functionality needs to be developed, instead the components are so flexible they can be configured to look and function as you want. The system can be easily kept up-to-date by using our latest version without any specific consulting.
Customization
Customization means creating a system unique to a customer with functions that need to be maintained and updated separately for each individual customer. The functionality is not tried or tested and the costly work of keeping customer-specific systems updated often leaves further development under-invested or left out altogether.

That's why we recommend configuration
instead of customization

Through the years, we have learned that the needs of our customers are often very different from one another. We have addressed this by offering the same system to everyone. Does that sound strange? It’s easy! What we do is simply configure the system to look and function according to your needs and requirements. This means that all of our customers have the same system, but that they often look and function in entirely different ways.

But why is the difference between configuration and customization
so important?

When you customize a system, you create something unique for a customer which then needs to be maintained in an equally unique way. A configurable standard system can be maintained through common maintenance and is therefore much more cost efficient.