A well-functioning support organization is essential for a business-critical system. We therefore place great emphasis on delivering fast, clear and qualified support, whether the issue concerns a user-related question or a more technical matter.
Our support team consists of experienced application specialists with in-depth knowledge of Advantum and many years of experience supporting customers across different industries and operational environments. This ensures that you receive assistance from specialists who understand both the system and the business context in which it is used.
When purchasing Advantum, a maintenance agreement is included. This provides access to new versions and ongoing system improvements. You remain in control of when to upgrade to a later version of Advantum, based on your internal processes, testing requirements or validation needs.
We naturally support you with advice, planning and execution of system updates when required.
To ensure agreed response times, availability and scope of support, a support agreement is required. The agreement is defined in close dialogue with you and can be adapted to your specific requirements, such as:
The time included in the support agreement can be used flexibly. In addition to ongoing support, it may also be used for consulting services, such as configuration changes, updates or minor enhancements. This provides predictable, long-term support and efficient use of allocated resources.
